Refund policy

Claims: for breakages or short delivery, notification must be given to ourselves and our carriers, in writing, within three working days of receipt of goods if claims are to be entertained. Damaged packages or faulty goods should be retained for inspection by ourselves or our carriers. Claims will only be considered on production of a valid, signed delivery note. We regret that we are unable to accept wines back into stock if those goods are no longer listed in our wine list. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Faulty Bottles

If a bottle of wine is returned to us as being 'corked' we will always consider crediting or replacing the wine if there is a cork taint (2, 4,6-trichloroanisole - TCA) or any other recognizable fault. However, this only applies to current trading wines and is not applicable to any wines from older vintages where the principal of Caveat Emptor comes into play.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.