Our Silver Street shop is no longer open but customers are invited to browse our website or phone our offices to place an order, which may be collected from our local warehouse. We also offer free local deliveries for orders over £35 within a 10 mile radius of Ottery St Mary.
We are open Mon-Thurs between 9.00am - 1.00pm and 2.00pm - 5.30pm, and from 9.00am - 1.00pm on Fridays. Our offices and warehouse are closed at weekends and for Bank/Public Holidays.
Restaurant Wine List Printing
We provide a full in-house printing service for those trade customers who would like their wine list printed. Please contact the Sales Office for further details.
Sale or Return
We are more than happy to supply wines on a Sale or Return basis to private account customers provided that wines are collected from our premises and any balance is returned likewise. Where collection by ourselves or carriers is necessary, a charge may be levied.
Wines supplied on a sale or return basis will be invoiced in full at time of dispatch and a credit note for returned wines will be issued only on receipt of wines into our cellars and not before.
We are able to lend wine glasses for functions and parties, provided that you are an account customer or you have purchased the wines from us. We ask for a £30 deposit per tray of 30 flutes or 24 goblets, refunded on return. We would ask all customers to ensure that glasses are returned clean. For all breakages and un-washed glasses, we reserve the right to charge as follows: 80 pence per glass broken/ £7.50 per tray of glasses washed-up.
We are able to store customers' wines, on their behalf, duty-paid or under bond at Wickwar, Gloucs. We charge £9.80 + VAT per case per annum or part thereof with an insurance charge of 1.3% per annum of the wine's value based on historic cost. Please note that it is the customers' responsibility to insure their wines at present day values.
Delivery of reserves is charged at £9.80 inc VAT per case or at cost. Additions to your reserves are charged at an additional £9.80 inc VAT per case plus £9.80 inc VAT per case handling. This additional charge is not applicable to goods purchased from Christopher Piper Wines Ltd for which instructions have been received to add such goods to your reserves at time of ordering.
Advice and Sourcing
Our experienced staff are always happy to give advice on what and when to drink, wine as a potential investment, valuations and wine list selection. If you are looking for a particular wine that we do not stock we will always try and source it for you by using our extensive network of contacts in the wine trade. We reserve the right to make a charge of 1% of calculated value for valuations. Minimum charge £10.